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ORDER & DELIVERY PROCESS

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What happens when I order from you?

 

Step 1: You place an order with us (yay!)

Step 2: Order confirmation via email (make sure to check your junk mail!)

Step 3: Your order is being processed (see processing times below)

Step 4: Shipped! On the way to you (check junk mail if 'shipped' email is not in your inbox)

 

Step 5: DELIVERY! (see delivery times & carriers below) 

Processing Times Explained:

'Made to order' items: Processing time of 1-2 weeks*

All other items: Processing time of 2-3 working days

 

 

*Please take into consideration that while I will try my best to say within the 1-2 week time frame, sometimes materials may be out of stock or there may be a slightly longer wait during busy periods like Christmas. Occasionally orders take me 3 weeks to complete but this is extremely rare and I will contact you if there is ever a problem with your order. 

As I don't want to rush anyone's lovely products, if you do need an order made by a specific date (e.g for a Birthday) please contact me via email or social media is the quickest way  (see our Contact Page for details) to make sure I am able to complete your product in time. Or add a note at the checkout - while I can't guarantee a delivery within this time I will try my best.

Our Carriers:

UK Parcels up to 2kg will always be sent via Royal Mail unless the item is too large or

cannot be folded; in which case we would use Evri.

UK Parcels over 2kg will either be sent via Royal Mail (depending on the item) or another courier (such as Evri/Yodel/DPD).

*If you wish to avoid any of the couriers above, please state this in the notes box at checkout, otherwise we will assume you are happy for your parcel to be posted as normal*

All International orders will be posted via Tracked & Signed shipping! (via Royal Mail - Air Mail).

On very rare occaisions, certain locations outside of the UK will only allow 'International Tracked shipping' or 'International Signed Shipping'

and not both. However, this shouldn't affect shipping times. If ordering from The United Arab Emerites, we can only use DPD/DHL for your order as Royal Mail will unfortunately not ship there without a PO Box Address.

EVERY ORDER WILL HAVE A TRACKING NUMBER, THIS WILL BE EMAILED TO YOU ONCE THE ITEM IS DISPATCHED. PLEASE CHECK YOUR EMAIL (AND SPAM FOLDER) FOR THIS SO YOU CAN KEEP AN EYE ON WHEN YOUR ITEM WILL BE DELIVERED.

If your item is returned to us then you will be liable for shipping to resend the item out!

CUSTOMS CHARGES FOR INTERNATIONAL PARCELS:

The buyer is fully responsible for any import duties, taxes or customs charges that may be necessary

to release a parcel from International customs.

Since the UK left the EU on 1st January 2021, there have been some changes to customs and duty charges for EU customers.  Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.

If the customer refuses to pay any duty and customs charges and the parcel is returned to us, all shipping charges will deducted from any refund. No refund will be made until we have recieved the item.

Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive.

My order still hasn't arrived:

Firstly, check the tracking number that will have been emailed to you (make sure to check your junk mail folder!)

If you still haven't recieved your order 1 week after the "Your order has been shipped!" email (3 weeks for international parcels), PLEASE check with your local sorting office to make sure it isn't there. More often than not, your parcel is waiting for you in the local sorting office and for some reason you weren't given a card off your postman. If it isn't in your local sorting office, contact us and we will try and track it down for you. If your item is returned to us after a month, you may have to contribute to the postage cost for it to be sent out to you again. Any refunds will have the postage cost deducted.

To find out more about our packaging, click the button below!

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